Dec
N/A
Nov
N/A
Oct 16
Unexpected Gateway Disconnection for UME
Monitoring - A fix has been implemented and is rolled out to production - we are currently monitoring and verifying with impacted customers.
Oct 18, 17:07 UTC+8
Identified - The issue has been identified that OTA database reached its connection limit, causing a gateway disconnection problem at 11:48. The problem is resolved after the OTA database automatically restarted at 11:55 on Oct 16.
Oct 17, 10:24 UTC+8
Investigating - The customer reported at 16:40 that multiple gateways were disconnected at 10:00. We are investigating the root cause and will provide another update.
Oct 16, 16:40 UTC+8
Sep 18
Cassandra Database Access Permission Issue
Recovery - data supplement - we have written back the data that was lost during the problem period by 22:11 UTC+8 on Sep 18.
Sep 18, 22:11 UTC+8
Monitoring - A fix has been implemented and is rolled out to production - we are currently monitoring and verifying with impacted customers.
Sep 18, 13:58 UTC+8
Identified - The issue has been identified and a fix is ongoing. This fix is currently soaking and will be fully deployed to production by Sep 18.
Sep 18, 13:35 UTC+8
Investigating - We have identified a problem with Cassandra database access permission issue, which prevented us from reading and writing data from database. We are investigating the root cause and will provide another update before 18:00 UTC+8 on Sep 18.
Sep 18, 13:33 UTC+8
Aug
N/A
Jul 17
Abnormal Gateway Connection Status
Monitoring - A fix has been implemented and is rolled out to production - we are currently monitoring and verifying with impacted customers.
Jul 17, 18:29 UTC+8
Identified - The issue has been identified and a fix is ongoing. This fix is currently soaking and will be fully deployed to production by Jul 17.
Jul 17, 16:10 UTC+8
Investigating - We have identified a problem with abnormal gateway connection status. We are investigating the root cause and will provide another update before 18:00 UTC+8 on Nov 7.
Jul 17, 15:10 UTC+8
Jun
N/A
May
N/A
Apr 18
Unexpected Websocket Disconnection and Abnormal Database Writing
Recovery - data supplement - we have written back the data that was lost during the problem period by 15:07 UTC+8 on Apr 22.
Apr 22, 15:07 UTC+8
Monitoring - A fix has been implemented and is rolled out to production by Apr 18 - we are currently monitoring and verifying with impacted customers.
Apr 18, 09:50 UTC+8
Identified - The issue has been identified and a fix is ongoing. This fix is currently soaking and will be fully deployed to production by Apr 18.
Apr 18, 08:29 UTC+8
Investigating - We have identified a problem with unexpected websocket disconnection between gateway to IOEP and abnormal database writting of S3. We are investigating the root cause and will provide another update before 18:00 UTC+8 on Apr 18.
Apr 18, 08:12 UTC+8
Mar 31
Unexpected Gateway Disconnection for UME
Monitoring - A fix has been implemented and is rolled out to production - we are currently monitoring and verifying with impacted customers.
Mar 31, 14:45 UTC+8
Identified - The issue has been identified and a fix is ongoing. This fix is currently soaking and will be fully deployed to production by Mar 31.
Mar 31, 13:00 UTC+8
Investigating - We have identified a problem with Gateway connection, which cannot communicate with the cloud IOEP server. We are investigating the root cause and will provide another update before 18:00 UTC+8 on Mar 31.
Mar 31, 12:42 UTC+8
Feb
N/A
Jan 30
Unexpected Extra Network Traffic of Iwatani Single Tenant
Monitoring - A fix has been implemented and is rolled out to production - we are currently monitoring and verifying with impacted customers.
Jan 30, 18:28 UTC+8
Identified - The issue has been identified and a fix is ongoing. This fix is currently soaking and will be fully deployed to production by Jan 30, 19:00 UTC+8.
Jan 30, 18:00 UTC+8
Investigating - We have identified a problem with OTA server, which make customer’s gateway keep downloading firmware, causing an increase in network traffic. We are investigating the root cause and will provide another update before 18:00 UTC+8 on Jan 30.
Jan 30, 17:42 UTC+8
